Additionally, local merchants get access to the innovation of fivestars at a much faster rate than nonlocal merchants. App Functionality on the customer side of things, fivestars ratings have improved, but there are still some bugs to fix. The most frequent issue is loss of points, or not getting credit the for check-ins. This could be an error on the merchant side or an inherent flaw in the way the app works. Positive reviews and Testimonials: fivestars has a self-proclaimed retention rate of 90 among their clients. Some of their success stories, like fibbar molly magees, can be found on their blog. Increased Customer Activity fivestars clients have reported significant improvement in participation in the rewards program as well as an increase in profits. My business profits have increased from 50 150 a day to a day! . fivestars pays for itself!
The fivestars app gets 4 out of essays 5 stars in the google play store with 2500 ratings. The app gets 4 out of 5 stars with 345 ratings overall in the Apple store, though the latest version has a higher rating. In the previous review, there were two issues with fivestars that theyve improved. The first was their mobile app and its lackluster features. The second was their training and support outside of their local area. These things have improved, but they still have work. Decreased support outside of local area though youll find fivestars locations nationwide, and even areas outside the us, operations are concentrated in San Francisco, northern California, chicago and Denver. If youre operating outside of these areas, fivestars has increased its outside sales force, but they still cant reach everyone.
You can shoot technical support an email. Their Support Webpage is loaded with useful articles and faqs. You can also check out their Blog, which features articles on loyalty programs, tips and success stories. Onboarding and Training fivestars offers three training sessions for their merchants, which can be done in person. Onboarding includes vertical data for promotions and additional setup support Video tutorials fivestars offers tons of video tutorials. These guys love making videos of themselves, and some of them are pretty helpful. They offer more extensive tutorials on their website, as well as training videos and articles on the fivestars Insights webpage. Here are some additional videos: Negative reviews and Complaints: fivestars loyalty has a c- rating with the bbb and four complaints in the last three years. Most of the complaints are billing or sales related, and the most recent complaint hasnt been answered.
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Read Only Information can be viewed, but not edited. Crm send campaigns or edit customer and business profiles All Access Edit billing, reward structure, business name and thresholds Dashboard headings help you navigate through various program options. Overview this page shows a summary of stats on your loyalty program including total visits, referrals and members. It also shows your progress on your monthly sign up goal. Campaigns this page allows you to manage your email, text message, or AutoPilot campaigns.
Members you can view, sort and tag members here, as well as edit member information. Reports you can generate member and usage reports internet here, and additional reports depending on your program features. Settings This is where youll be able to edit your thresholds, business profile, etc. Customer Service and Technical Support: my first experience with fivestars, though not terrible, was not that great. This time around, response times were much better, i had the reps full attention, and sales and support lines were picked up within less than a minute. Phone for all inquiries you can call their general number at 860.578.2770.
Installation articles on fivestars gives you step by step instructions, and fivestars offers installation support if you need any assistance. Sign Up, when signing up new customers, youll scan their fivestars card first. New customers are registered by entering a phone number. Optional information such as name, email, birthday, and notes, can be collected at that time, or via the options listed above. User Interface, the fivestars program is pretty square, which isnt a bad thing. Large buttons and letters make selecting options on the screen fairly easy.
The design makes sense and the colors are unobtrusive. Pos integration, so far, fivestars has been pretty successful with pos integration. They operate in all fifty states, as well as Canada. I found the, dashboard Demo pretty helpful. Your dashboard can be accessed on the fivestars website. The dashboard comes with three levels of access.
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Specific size of Business and Type (Or Company size fivestars is pretty honed on small businesses and only serves brick and mortar stores (no ecommerce solutions here). Their local clients range from coffee shops to bars and pubs. Their nonlocal clients tend to be small chain restaurants (such as Hwy 55 Burgers) or Tobacco and Vapor stores. Ease of Use: How it Works, you can view a way demo of how the paper program works here. Fivestars uses a few simple steps to interact with customers using the loyalty program. Signup only requires a phone number, and if its too busy to gather additional information from your customer, the program provides options to acquire that information later via text or email campaigns, or through the customers interaction with the fivestars web or mobile app. Recently fivestars made tablets a standard hardware feature in their pricing model, so the customer facing tablet can be used to gather data without tying up the cashier line. Installation, fivestars will send you an installation kit with a usb key to be plugged into your main pos terminal or computer. Once your device recognizes the software, youll follow the prompts to install.
Additionally, we think an investment in your customers should be viewed the as a long-term commitment, but we will never penalize you for choosing to cancel with us after this 6 month period. In fact, well even give you all of the customer data you collected through our program if you do choose to part ways with. ( link web based or Locally installed: The software is locally installed on your pos or Computer using a usb. Your dashboard can be accessed via the fivestars website. Hardware and Software requirements: fivestars software works with pos systems or computers. Fivestars software works on most Windows operating systems and requires 256mb of ram and 250mb of hard drive space. In order to access your merchant dashboard, youll need to use a supported browser (Google Chrome, internet Explorer 10 or Firefox).
clients. Cancellation Policy: Contract lengths vary but six months is standard. You are obligated to pay the full value of your contract if you decide to cancel early. . your service will continue on a month to month basis at the end of your contract. You can cancel without penalty once your initial contract is fulfilled. Gracie binder, who works in Product Marketing at fivestars, had this to say regarding contracts and cancellation: At fivestars, we ask our clients to agree to a 6 month term. We do this simply because customer loyalty programs take a little while to ramp up and drive revenue. The agreement is by no means used to corner a business into using our software; its meant to give the program a chance to truly prove its value.
Most recently, fivestars has raised 26 million business in series B funding from investors, including Menlo ventures, lightspeed Venture partners, dcm and Rogers Communications. Employment numbers have expanded as well, with roughly 150 sales reps and 50 support staff available to service over 5000 active merchants, a number they estimate will grow considerably in the next year. Fivestars users range in the millions, over 9 million, actually, which makes for a great data pool. The biggest draws for fivestars are its pos integration, marketing tools, and the sign up process. Fivestars has ramped up their marketing tools with the autopilot feature and a new promotion feature to bring back customers. Theyve also added some new features to their mobile app. Read more for more information on how the fivestars program works. Pricing: fivestars has simplified its pricing model, offering tiered pricing plans to merchants with inclusive features.
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Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, gpa and we adhere to strict guidelines to preserve editorial integrity. Visit Site, date EstablishedWinter 2011LocationSan Francisco, california, overview: fivestars loyalty Inc. Had pretty humble beginnings. Picture two guys in grungy t-shirts eating ramen and getting creative. No, its not wayne and Garth; its Victor ho and Matt doka. The founders of fivestars were both consultants at McKinsey before they decided to venture out on their own. The fivestars loyalty program was debuted during the y-combinator Winter 2011 session.